About Us

Let us help you to get your organisation and your people to shift gears to high performance.


John Dawson


Carmel McDonald

We are management consultants. We specialise in working with senior decision makers to help their organisations and people improve performance. We’ve helped hundreds of organisations, teams and individuals achieve their goals.

Our passion lies at the intersection of human performance and business operations. By working with you to get these fully aligned and integrated we can deliver real improvement for your customers, staff and business.

You can learn more about how you can improve performance in our Book: BUILD Your Business: From Ordinary to Extraordinary, 5 Steps To High Performance.

Performance Improvement Experts

Our Principals, John Dawson and Carmel McDonald, are Fellows of the Australian Institute of Management and each have some 20 years’ experience in consulting to organisations in Australia, New Zealand and Asia.

Since 2005 they have been accredited as experts by the International Society for Performance Improvement (ISPI).

We Build Partnerships with our Clients

We are skilled at working with you to identify the root cause of performance problems and then devising and delivering a solution to break through the barriers that are preventing you from reaching your goals.

Organisations sometimes engage a Consultancy but then find someone less experienced turns up to lead the project. If you engage Dawson McDonald Consulting then one of our Principals will personally lead and work with you on your project. This provides continuity and certainty.

We build partnerships with our clients and deliver results.

We are part of the world wide consulting and coaching group of Persona Global. Our local operations are supported by Persona Global offices and technology in Singapore and San Francisco, with a network spanning over 70 countries.

Would you like to discuss your challenges with someone who understands how to improve performance? Contact us for an initial no obligation discussion.

“The value Dawson McDonald provided to my organisation was their ability to communicate the importance of quality customer service in a very clear, logical and non-threatening way to staff. The results being that staff were empowered to think differently about their roles and how they could make a contribution to improving the Institute’s overall customer experience.”

LinkedIn Profiles

John P Dawson
Carmel McDonald