DMC Refund Policy

We understand that there will be times when you may want to return items purchased on our website.

In order for your return to be processed, please contact customer service –
Phone: +61 3 9602 4858

Before contacting customer service, we ask that you read the below policy and instructions.

Change of mind

We are not required to provide a refund or replacement if you change your mind.

Damaged or Faulty Items

Dawson McDonald Consulting guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact customer service via email at

Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:

If items are returned:

  • a refund in relation to the items; or
  • an identical replacement, or one of similar value if reasonable available;

If items are not returned:

  • Compensation for the drop in value caused by the problem.

Dawson McDonald Consulting may require proof of purchase for any return claim to be completed.

How long will it take?

Once the returned items are received, we will make every effort to process the return claim within five business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.

Last Updated: 27th October 2015